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Frequently
Asked Questions
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Section
2. General Questions |
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2.1
Logging in
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2.2
Update/View Personal Information
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2.3
Learning Facilities |
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2.4
View Course Materials
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2.5
Communications
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How can I post an
announcement on SOUL to a particular class of learners?  |
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How can I register for a
Webmail account? |
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2.1.1
How
can I log into SOUL?
The steps to log into SOUL are shown below:
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1.
Visit the SOUL homepage at http://hkuspace.hku.hk/soul
2. Select the user group from the pulldown menu under Existing
SOUL User Section.
3. Type in your SOUL ID and password.
4. Press the Login button.
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new SOUL users, please retrieve your SOUL ID and password by
following the steps below: |
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1.
Visit the SOUL homepage at http://hkuspace.hku.hk/soul
2. Click on "here" for "New SOUL User?"
section.
3. Select the user group from the pulldown menu.
4. Enter the following information: |
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i. |
Full
name |
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ii. |
The
last 5 characters of your HK ID or Passport no. |
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iii. |
One
of the course codes that has been enrolled. (e.g. ST 85-111-00 (31)) |
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*
Item iii is only applicable to Learners. |
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5.
Press the Submit button. |
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2.1.2
What
can I do if I forget my password?
You can use the Forget Password function. Simply enter your email
address which was most recently provided to SOUL. Once verified, your
login information will be sent to you via email.
If no email address has been provided to SOUL, please send your FULL
name and the last 5 characters of your HK ID or Passport no. to soul@hkuspace.hku.hk.
Once we have confirmed your identity, we will reset your password
for retrieval. |
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2.1.3
What
can I do if I forget my SOUL ID and password?
Send your FULL name and the last 5 characters of your HK ID or Passport
no. to soul@hkuspace.hku.hk.
Once we have confirmed your identity, we will reset your password
for retrieval. |
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2.1.4
Why
can't I log into SOUL?
If you are not able to log in, first make sure you have entered with
the correct SOUL ID and Password pair. And check that there is no
space before your SOUL ID or password. Please note that the second and the
third characters of your SOUL ID are numeric (i.e. 00, 01, 02, etc).
Finally make sure that your security settings of your browser are
set to default. Go to Tools>Internet Options>Security
tab and check that the "Default Level" is selected. Then
go to Privacy tab and check that the "Medium Level" is selected.
If you
have a toolbar installed in your browser (for example, Google and
Yahoo! offer free pop-up blocker software), the "pop-up blocker"
function must be turned off. For details, please refer to
question 2.1.7.
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2.1.5
I
have a SOUL account that was obtained when I enrolled in a course
years ago. I have just enrolled in another course; do I need to obtain
another account?
You do not need to obtain another account, as your SOUL account stays
active even after your enrolled course has been expired. Please use
the account information that you have to log into SOUL.
If you have forgotten your login information, you can retrieve it
by using the Forgot Password function. Simply enter
your email address that was most recently provided to SOUL. Once verified,
your login information will be sent to you via email.
If no email address has been provided to SOUL, please send your FULL
name and the last 5 characters of your HK ID or Passport no. to soul@hkuspace.hku.hk.
Once we have confirmed your identity, we will reset your password
for retrieval.
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2.1.6
Someone
told me that I need a "token disk" to log into SOUL. How
can I get one of it?
Token disk was used for user authentication in the past. With the
current version of SOUL System, SOUL ID and Password are used for
authentication. |
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2.1.7
I have entered my SOUL ID and Password correctly, but my SOUL Welcome page is not shown. What I can do?
Please make sure that the "pop-up blocker" function of any toolbar that has been installed in your browser (for example, Yahoo! and Google toolbar) must be turned off. By default, most pop-up blockers are enabled upon installation.
Steps to override the default settings of pop-up blockers:
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Yahoo!
Pop-up Blocker
To turn off the Yahoo! Pop-up Blocker: |
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1. Click on the Pop-up Blocker menu.  |
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2. Uncheck “Enable Pop-up Blocker”. |
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3. The icon of “Pop-up Blocker is off” is shown.
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To add the
source of the pop-up window to your allowed list: |
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1. Click on the Pop-up Blocker menu. |
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2. Select “Always Allow Pop-Ups From..”
3. Select the site (e.g. "soul.hkuspace.hku.hk")
from the “Sources of Recently Blocked Pop-Up” list.
4. Press the Allow button.
5. Press the Close button. |
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Google Pop-up Blocker |
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To turn off the Google Pop-up Blocker: |
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1. On the toolbar, click on the “Pop-up Blocker icon”.  |
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2. The “Popups okay” icon is shown. 
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2.2.1
How
can I change my SOUL ID?
Currently, there is no way to change your SOUL ID. If you wish to
change your password, please go to "My Profile" after
login. |
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2.2.2
How
can I change my password?
To change your password, please follow the steps below:
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1.
Login to your SOUL account.
2. Click on "My Profile" on the left navigation
menu
3. Under the "Change My Password" section, enter your
current password and new password twice. |
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4. Press the Confirm button. |
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the new password for the next-time login. |
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2.2.3
How
can I create an e-mail account from SOUL?
To create an e-mail account from the SOUL System, please follow the
steps below
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1.
Login to your SOUL account.
2. Click on "My Post Office" on the left navigation
menu
3. Enter the required information on the online registration
screen. |
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4. The message of task completion is shown. |
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into your newly registered email account at http://www.hkuspace.com. |
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2.2.4
How
can I change my email address information?
To change your email address information, please follow the steps
below:
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1.
Login to your SOUL account.
2. Click on "My Profile" on the left navigation
menu
3. Under the "User Personal Profile" section, enter
your current email address. |
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4.
Select the option whether the entered email address will be
shown on the SOUL System. |
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5.
Press the Update My Profile button. |
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This email address will be used by your course administrators/instructors
on course communication. |
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2.2.5
What can I do if I (don't) want others to know my contact info?
The SOUL System provides a platform for collaborative learning, allowing
peer-to-peer discussions among instructors and learners. To facilitate
the establishment of these communications, you have to provide your
e-mail address and/or homepage URL in "My Profile" section. |
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2.2.6
How
can I check my S-MILES points?
To check your S-MILES points, please follow the steps below:
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1.
Login to your SOUL account.
2. Click on "My Profile" on the left navigation
menu
3. Under the "S-MILES" section, the mileage points
awarded is listed out. |
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2.3.1 As
an instructor, in a view to increase learners’ involvement in
the course, I want to set up small discussion groups in my class.
How can I make use of SOUL to facilitate it so that each learner can
have an equal opportunity to express his/her view?
Instructors can make use of the Conference Room feature on SOUL. Simply
speaking, it serves like a discussion forum, in which instructors
can set up a number of discussion topics for learners to share their
thoughts. Besides, small discussion groups can be set up; learners
can only access their designated discussion group while the instructors
will act as the moderator to facilitate their discussion. For details
on how to set up discussion groups, please refer to the Conference
Room section in the User
Guide for Instructor. Other
learning activities such as group projects, debate and asking an
expert can also be conducted via the Conference Room. Instructors
can utilise this useful feature to promote and achieve collaborative
learning.
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2.3.2
As
an instructor, how can I post a message in Conference Room?
To post a message in Conference Room: |
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1.
Login to your SOUL account.
2. Select the appropriate course under "My Course".
3. Click on "Conference Room" on the left navigation
menu.
4. On the Conference Room index page, click on the conference
for which you want to post a message.
5. Click on the "Compose" link.
6. The screen for Post New Message is shown.
7. Enter the subject and message.
8. If an attachment is included, press the Browse button to
upload the file. (Max. file size is 3MB)
9. Press the Submit button.
10. The message of task completion is shown.
11. To edit a message that you have posted, go to that message
and then click on the "Edit" link.
12. Press the Submit button after making the changes.
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2.3.3 What
are the differences between Conference Room and Chat Room?
Conference Room is an asynchronous e-learning tool while Chat Room
is a synchronous one. Through Conference Room, learners can raise
their questions and instructors/learners can respond to the questions
when they log on to SOUL. Whereas in Chat Room, learners and instructors
can communicate real-time; questions can be answered instantly and
those participants can respond to the answers right away.
Both features can facilitate collaborative learning, enhancing interactivities
between learners and instructors as well as among learners.
Instructors can utilise Conference Room to:
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conduct instructor-led discussions;
• set up small discussion groups so that learners can
take part in the discussion of their assigned group;
• set up discussion forums on different learning topics;
• respond to learners’ questions, where the answers
will be shared with other learners. |
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Learners can utilise
Conference Room to:
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raise questions to instructors on learning topics;
• view the answers provided by instructors and the responses
posted by other learners;
• express ideas on learning topics;
• provide suggestions to instructors or other learners
to improve learning;
• share useful learning resources with other learners. |
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2.3.4 How
can I access e-Library?
To access e-Library via SOUL, you must be a HKU Libraries
Borrower Card holder. To learn more about the procedure in applying
for a Borrower Card, please contact your subject area for information
and assistance.
To access e-Library, please follow the steps below:
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1.
Login to your SOUL account.
2. Select the icon “My e-Library”
on the left-hand navigation menu.
3. Press the “access e-Library”
button to start browsing the e-Library resources.
4. Select any e-publication from the alphabetical listing. |
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2.3.5 I
have a HKU Facilities Access Card. Tried to access e-Library, but
was in vain. What should I do? |
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1.
Please ensure that you are holding a Borrower card. If your
card is with a Reader status, you are not entitled to access
e-Library via SOUL.
2. Please ensure that your access card has been activated at
the HKU Libraries.
3. If you are a HKU alumni, please note that you must register
with HKU Libraries as a HKU SPACE user before using this service.
4. Please contact your subject area if you have any eligibility
enquiries. For other issue, please email us at soul@hkuspace.hku.hk.
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2.3.6 How can I recommend online resources?
To recommend online resources to learners or to your classmates,
you can post the relevant URL or Web site address onto SOUL under
Resource Link.
To post a resource link:
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1. Login your SOUL account.
2. Select the appropriate course under "My Course".
3. On the course main page, click on Resource Link on the left
navigation menu.
4. The screen for Resource Link is shown.
5. Under Submit a New Resource Link section, enter the
following items for the resource link: |
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i. Title
ii.. Description
iii. URL (e.g. http://hkuspace.hku.hk/soul) |
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6. Press the
Submit button.
7. The screen is refreshed with the new entry of the resource
link.
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2.4.1 How
can I download the course materials from the SOUL System?
To download the course materials from SOUL System, users can follow
the steps below:
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1.
Login to your SOUL account.
2. Select the appropriate course under "My Course".
3. Select the icon "Notes" or "Assignment"
on the left-hand navigation menu under "My Course"
heading.
4. Click on the items you want to view. (Right-mouse click
and select Save Target As to save the file to your
computer.)
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2.4.2 Why
can't I view the documents posted by the Instructors?
Some of the documents
posted on SOUL are in PDF (Portable Document File) format. In order
to view these documents, an Adobe Acrobat Reader is required. Click
here
to download an acrobat reader. |
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2.5.1 How can I post an
announcement on SOUL to a particular class of learners?
To post an announcement on SOUL: |
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1. Login your SOUL account.
2. Select the appropriate course under "My Course".
3. On the course main page, press the Post Announcement
button.
4. A screen for Post Course Announcement is shown.
5. Enter the following items: |
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i. Title of the message to be posted
ii. Details of the message to be posted
iii. The Expiry Day of the message on SOUL System |
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6. Select the Reference section if
applicable. A link of the selected section will be included in
the message so that users can be led to that section on
clicking on the Reference link.
7. To post the message on SOUL, press the Post to SOUL Only
button. To post the message on SOUL and send email alert to
learners of the selected course, press the Post and Send Email
button.
8. If Post to SOUL only is selected, the message is shown on
the user's Welcome page of the selected course.
9. If Post and Send Email is selected, a page containing the
email addresses of the learners, instructors and course
administrators from the selected course is shown. Select the
recipients from the list or press Select All to include all
the listed people in the mailing list. (Note: this function
allows the instructors to notify the selected learners,
instructors and course administrators of the new announcement
posting on SOUL; those not selected for notification can still
obtain the announcement from their SOUL account's Welcome
page.)
10. Press Send email to the selected person(s) button to
confirm the sending. Or press Leave Without Sending button to
cancel the request. |
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2.5.2 How can I register for a
Webmail account?
Each learner or instructor is entitled to a free Webmail account.
You can register for your preferred email address in the format
<username>@hkuspace.com.
To register for a Webmail account: |
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1. Login in your SOUL account.
2. Click on My Post Office on the left navigation menu.
3. A screen for online registration is shown.
4. Enter the following items: |
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i. Preferred email id (4-10 characters; all
lower case; no spaces and punctuations)
ii. Password (4-10 characters; no spaces and punctuations)
iii. Re-enter Password |
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5. Press the
Sign Up button.
6. The message of task completion and the email address
created are shown. |
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[FAQ
Index]
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